Help
When meditation can’t solve your problem,
I’m here for you.
Common purchase questions
Orders and Shipping
How long does it take for me to receive my order?
Current order processing time within 24 hours. Cutoff for same day order handling is 8am Eastern. Tracking is synced once a day, usually in the afternoon.
I use a variety of shippers, but most often your order ships with USPS. Ground Advantage is 5-7 days shipping time, while Priority is 2-3. Most orders ship Priority.
Occasionally UPS or FedEx is used (especially for heavy boxes!), which have a 5-7 day transit time.
How do I create an account?
Click “My Account” at the top of this page, or directly, right here!
How do I change my shipping address?
Visit your account dashboard, and click on “Addresses.”
If you need to change the address of an order already in transit, please contact the shipping provider based on your tracking. I’m happy to help you with this. Just let me know using one of the contact methods below.
How do I track the status of my order?
If you have an account, you can view tracking data under your orders in your dashboard. If you don’t have an account or checked out as a guest, visit our order tracking page.
Will you keep my credit card information on file?
Tarot Fellow doesn’t store your card data, but my payment providers can! This is linked to your account with secure tokens. You can see (and update) your saved payment methods in your account dashboard.
Do you charge sales tax?
The law requires us to charge sales tax on orders shipped to the state of Florida.
Do you ship to my country?
Absolutely! Tarot Fellow has shipped orders all over the world!
Will my items come in one package?
Usually, unless your order is huge, or I mess something up! If your order will come in more than one package I’ll let you know.
Can you give me more information on a product?
You bet! You can contact me below, or use the button directly on the product’s page to request a callback (call, text, or email).
If you need to swap an item
Returns and Exchanges
What is your return policy?
I accept returned items that are in resale condition, purchased less than 30 days ago. For full details and Return Authorization, see the Return Policy here.
I received the wrong item
Uh oh! I’m very sorry. Please contact me as soon as possible using one of the methods below so I can get this sorted for you.
Sometimes, I’m a little convinced that Spirit sent you the item you needed on purpose – but that’s not an excuse.
My order arrived damaged or an item is missing
Uh oh! I’m very sorry. Please contact me as soon as possible using one of the methods below so I can get this sorted for you.
Sometimes, I’m a little convinced that Spirit sent you the item you needed on purpose – but that’s not an excuse.
Where should I mail my return?
Returns require authorization. Please contact me below so we can find the best solution and get you the return address.
How do I receive customer support?
I am VERY responsive to all customer support requests. You can text or call the number in the header of this website, use the contact form, or DM me on any of my official social media accounts.
Scroll down a bit to contact me directly.
What do I do if I entered an incorrect shipping address?
If you need to change the address of an order already in transit, please contact the shipping provider based on your tracking. I’m happy to help you with this. Just let me know using one of the contact methods below.
Can I change or cancel an order after I’ve submitted it?
Absolutely! As long as it hasn’t already shipped. Please let me know as soon as possible if you need to modify or cancel an order after you’ve placed it.
Can I pre-order an item that is sold out?
I can usually make that happen, depending on the expected arrival date of the item. If the item is not available for back-order, and there is no expected arrival date, then it is likely discontinued.
Contact
Text or Call
850-77-TAROT
(850-778-2768)