Refund & Return Policy

Last updated: June 21, 2026

Physical Goods

Return Window

I accept returns on physical items in resale condition, purchased less than 30 days ago.

Not returnable:

• Oils that have been transferred into plastic containers.
• Discontinued items.
• Gift cards or other virtual items, downloadable purchases, and courses (except where required by law).
• Consumable products such as smoke blends and some herbs.

Damaged, Missing, or Wrong Item

Contact me with your order number and a copy of your packing slip. I’ll need to know whether the item was checked off on the invoice / packing slip and the name of the person who signed the slip, if present. If the item is damaged, please contact me within 10 days.

An RMA number and return shipping information will be provided on approval. The purchaser is responsible for return shipping. No merchandise will be accepted, and no replacement issued, without prior approval to return it.

Refused Orders

Refused orders that come back to me will be charged return shipping plus a $2 handling fee.

Backorder & Inventory Refunds

I sync inventory frequently, but high demand can occasionally cause a discrepancy between the listed stock and what’s actually on the shelf. If an item you ordered is unavailable:

• Order fulfillment. The unavailable item is cancelled and refunded immediately. The rest of your order ships as planned.
• Refund calculation. Your refund reflects the actual price paid. If a cancellation drops your order total below a discount or free-shipping threshold, I’ll honor your original discount. You won’t be penalized for an inventory error on my end.

Order Cancellations

Orders cannot be cancelled once shipped. Most orders ship within 24 business hours. Once your order is packed I cannot make changes. If you no longer want a package, you may refuse delivery. When a refused package is received I’ll refund the merchandise cost, but original shipping and any return fees still apply.

Digital Reading Credits

A reading credit entitles you to one personalised AI interpretation of the spread it was purchased for.

• Before redemption. Unredeemed credits can be refunded within 30 days of purchase on request.
• After redemption. Once a credit has been redeemed and a reading has been generated, the credit is considered delivered and is non-refundable.
• Technical failure. If a reading fails to generate after a credit is consumed (server error, AI provider outage, etc.), I’ll restore the credit to your account automatically. If that doesn’t happen, contact me and I’ll make it right.

Card of the Day

The Card of the Day is free and refreshes once per day. There is no purchase, subscription, or refund associated with it.

In-App Purchases on iOS (Apple)

If you purchased a reading credit (or any other digital item) through Apple’s in-app purchase system inside the Tarot Fellow iOS app, the purchase is handled by Apple and Apple’s refund policy applies. To request a refund, submit it through Apple at reportaproblem.apple.com. I do not have the ability to refund an Apple in-app purchase directly. If Apple grants your refund I’ll honor it on my end and the corresponding reading credit will be removed from your account, even if it was already redeemed.

If you would like a replacement credit instead of a refund, please let me know and I will accomodate you.

How to Request a Refund or Return

Please reach me through tarotfellow.com/contact with your order number and a short description of what’s wrong. I’ll respond within a couple of business days.

How Refunds Are Issued

Approved refunds are issued back to the original payment method. Card and PayPal refunds usually appear within 5–10 business days, depending on your bank or PayPal’s processing time. Apple in-app purchase refunds are handled and timed by Apple.

Changes to This Policy

I may update this Refund & Return Policy from time to time. The “Last updated” date at the top of this page reflects the current version. Orders are governed by the policy in effect on the day they were placed.